Stephanie (steph_emu) wrote in polloftheday,
Stephanie
steph_emu
polloftheday

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Re: retail.

A poll about getting overcharged, and then about being both an employee and a customer.
For questions two and three, if you don't work in customer service you can imagine you do or draw on previous experience.

Poll #1359317 Miser or meh?

You get home from shopping and discover you've been overcharged a couple of dollars/Euros/pounds/[other local currency]. Do you go back and get it refunded?

Yes, even if I have to make a special trip.
5(6.5%)
Yes, but only when I happen to be nearby.
24(31.2%)
Only if I'm going to the shop anyway.
7(9.1%)
Only if I'm really short on cash.
6(7.8%)
Only if I'm short on cash and nearby/in the shop.
12(15.6%)
Only if... [something else].
2(2.6%)
Nah, it's not worth making a fuss over that amount.
21(27.3%)

You get home from work, where you've also bought something before leaving, and realise you've been overcharged a couple of [local unit of currency] by the colleague who served you. Do you get it refunded next time you go into work?

Yes. I'll get whoever's serving to do the refund.
35(46.1%)
Yes, but if the same colleague's there I'll get them to fix it themselves.
13(17.1%)
Yes, but I'll make sure I go to the same colleague and get them to fix it themselves, even if it means waiting until they're working on registers again.
7(9.2%)
Yes, but only if a different colleague serves me.
0(0.0%)
Nah, it's not worth it for that amount.
11(14.5%)
No, but mainly because I don't want to make a fuss at my own workplace.
10(13.2%)

How do you feel about shopping at your own store?

It's easier than at other stores because my colleagues know me.
26(34.2%)
It's more difficult than at other stores because I feel uncomfortable on the other side of the employee/customer divide with my own colleagues.
12(15.8%)
It's no different to shopping anywhere else.
26(34.2%)
Other.
12(15.8%)

If you've worked in customer service, what kind of staff benefits did you/do you get?

Company discount card.
10(16.4%)
Incentive-based rewards program.
1(1.6%)
Free food/drink.
9(14.8%)
Other free products.
1(1.6%)
Discounts at other stores in the same shopping centre/complex/mall.
1(1.6%)
Other.
7(11.5%)

If you answered "other", feel free to specify in a comment.
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