You are flying across the country. Your first flight is late and you miss your connector despite being told by the airline that you'll make it. When you get to where you've missed your connector, the airline says they'll put you on another flight 7 hours later and here's a $10 gift certificate for your trouble. From the choices below, which comes closest to how you would react?
You are livid, so mad that you swear a lot, directing some of your profanity at the airline representative and possibly even kick things
You are livid, so mad that you use profanity and direct your anger at the airline rep. Nothing gets kicked or hit though.
You are livid and swear a lot, but don't direct your anger at the airline rep
You are livid and direct your anger at the airline rep, but don't use profanity
You are livid, but neither use profanity nor take out your anger on the airline rep
You are livid on the inside, but say nothing on the outside
You are mildly upset or disappointed, but resolve yourself to the fact that there's nothing you can do about it
You are upset to some degree but you say nothing. You resolve to write a letter of complaint to the airline later and you probably will actually do it.
You are not upset, accepting the situation in a very calm rational manner, possibly even zen-like.
You are calm and accepting of the situation and even go so far as to comfort the poor airline rep for having to take abuse from other passengers.
None of these comes close to how you would probably react, but you'll give your own unique reaction in a comment.